ARLENE ORTEGA
Today, when I top up my account before the expiration of the previous deal, the app automatically chose and activated a package on my account that left my remaining balance to .01 cents. I topped up because there was an offer of free 1.5G and 1000' calls if I top up. But when I topped up the app, the app automatically loaded the freebies and a package of 13euros. I supposed to consume first the freebies before I activate some combo package, but the app did its own.
1 person found this review helpful
NOVA TELECOMMUNICATIONS & MEDIA SINGLE MEMBER S.A.
March 20, 2024
Thank you for your comment, and we apologize for the experience you had! To further investigate your issue, please go to the following link and select Άρχισε μια συνομιλία.
https://nova.gr/eksipiretisi-pelatwn/epikoinonia
Christine du Plessis
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I keep getting texts about tap and get it, but there is no such option in the app. Also, if you top up an amount, it does not correspond with the amount updated in the balance. There is also no bundle that allows unlimited data outside of the summer season. Very frustrating app. After contacting the Facebook group Free2go on Messenger, they advised to swipe twice from left to right to get to tap and get it. 🙄
10 people found this review helpful
Paradaeis
Tap and Get It DOESNT WORK! where do I tap? How do I get it? Also, I have tried to purchase unlimited data many times and it will not let me. AND many times I've had to top up multiple times in one week because it starts eating my Money when I run out of data. I Would like to be notified when my data runs out so I can turn it off or buy another bundle instead of losing my money. I top up a large amount so I can buy the data bundle , but when I run out of data (unknowingly) it starts deducting money from my account and then I have to top up AGAIN and waste more money trying to buy data. Also, it will use my minutes and texts if I run out of data and keep using data. Very very very scammy and scheming. I'm so angry at this app. Easy to top and has some good bundles on offer.
55 people found this review helpful
NOVA TELECOMMUNICATIONS & MEDIA SINGLE MEMBER S.A.
April 4, 2022
Καλημέρα, αν αντιμετωπίζεις κάποιο θέμα με την εφαρμογή, είμαστε στη διάθεση σου μέσω Messenger, στη σελίδα μας στο Facebook. Θα χαρούμε να σ ‘εξυπηρετήσουμε!